FAQ
Frequently Asked Questions (FAQ)
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ORDERS & SHIPPING
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Q: Do you offer free shipping?
A: Yes! We offer FREE standard shipping on all orders within the United States, with no minimum purchase required.
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Standard delivery takes 5–10 business days after processing.
Q: How do I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. Use it to track your package on the carrier's website.
Q: Can I change my shipping address after placing an order?
A: Please contact us immediately at support@markthejob.com. We will do our best to update your address before the order ships, but we cannot guarantee changes once processing has begun.
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RETURNS & REFUNDS
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Q: What is your return policy?
A: We accept returns only for items that arrived damaged or that do not match your order. We do not accept returns for change of mind.
Q: How do I request a return?
A: Email us at support@markthejob.com within 30 days of delivery with your order number, a description of the issue, and photos of the damaged or incorrect item.
Q: How long does a refund take?
A: Once your return is approved, refunds are issued to your original payment method within 5–10 business days.
Q: Do you offer exchanges?
A: Yes, if you received a defective or incorrect item, we may offer a replacement subject to availability.
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PAYMENTS
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Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), as well as Shop Pay, Apple Pay, and Google Pay — all processed securely through Shopify Payments.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted with SSL/TLS technology and processed through a PCI-DSS compliant payment system. We never store your full card details.
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PRODUCTS
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Q: What kinds of products do you sell?
A: We specialize in productivity tools and stationery, including planners, notebooks, desk setup accessories, focus tools, and time-management aids.
Q: Are your products suitable for students and professionals?
A: Yes! Our products are designed for anyone looking to improve their focus, organization, and daily productivity — whether you're a student, remote worker, or entrepreneur.
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CONTACT
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Q: How can I reach customer support?
A: Email us at support@markthejob.com or call +1 (859) 512-4156. We respond within 1–2 business days, Monday through Friday.